This was the most unexpected and surprising thing to happen to me in a while. It is refreshing to see a company that values their customers. My youngest son told me just this week that he's going to be a father. YOU BET that there will be a Play Star system in their future.
My wife and I built a champion silver set for our grand kids and we found building it to be a breeze. Thank you for a meticulously engineered product, and the added benefit of being made in America.
I received the parts today! Probably the best customer service I ever received. Thank you.
Thank you very much. I will make sure that I refer PlayStar whenever I have the chance.
Outstanding. Thanks again for your help.
For what it's worth, I really appreciate the speed at which you answered my request. I don't know that I've ever seen such a quicker customer service response from a website inquiry. That's definitely a mark in your favor.
Playstar has been great and the replacement part was sent immediately. We've actually had a ton of fun working on the set and the directions have been flawless.
I'm extremely happy to see that the set is still made in the U.S.A. I'm in manufacturing and it was a big influence on my purchasing decision.
Thank you for responding so quick. I will make sure in the future that I buy PlayStar, you have great customer service.
Thanks to you and your company for the GREAT customer service!! This has been the easiest problem solving I have ever been through, and the kit was pretty easy too.
Thank you so much for being so helpful! I really appreciate your great customer service. It was so nice to be able to talk to a real person with a great attitude and get the problem resolved within minutes!
I owe Playstar a big thank you!!! I have already told several of my friends of the experience. In today's day and age good customer service is difficult to find, but this was beyond good!!! I wish my own company (also based in Wisconsin!!!) had this great of service!!! WOW, thanks so much.
Nevertheless, it was my pleasure to follow-up with you. The product is wonderful. It looks even better than the picture, and my daughter just loves it.
THANK YOU VERY MUCH. I was surprised at the extreme fast service and it was great. I was afraid I would not receive or even be able to get the part before I shipped out for Iraq. Again Thank you very much.and have a great NAVY day.
Your customer service it the best I have ever encountered. I am going to recommend Playstar to all my friends!
You have a great company!!
It is nice to know I am dealing with a company that is so responsive!
We also went out and bought one of your swingset/playyard sets for the newest grandchild. We decided with such good customer service and good product we can't go wrong.
We were quite impressed with how wonderful the instructions were. When we had questions on something, the answers were right there in the sections we were working on. In this day and age, putting something together on this large of scale, there is something that is bound to be wrong with the instructions, we were highly impressed they were right to the tee! Congratulations on a great product!! Thank you
It's rare that you find a company that is so responsive and stands behind their product.
The entire neighborhood really enjoys our swingset!
The instructions were well written and very easy to follow.
The clear instructions and thought put behind the part features and the drill template were excellent!! Thanks for a great product!
My compliments to your company for being SO wonderful to deal with - it was like a breath of fresh air!
You have restored our faith in customer service and belief that sometimes people and companies do care. Keep up the great work!
When I emailed, I never thought any company would ever just send the missing pieces straight out, not without returning the incomplete kit. We truly appreciate your commitment to customer satisfaction.
You have exceeded my expectations! I appreciate the high level of service you and your company demonstrated. This is a story that I can tell every time I entertain guests in the back yard. What a pleasant surprise I received when I called a company on Thursday, March 30, 2006. Not only did I get a real human being, I also got customer service.
It is great to know an American company still provides customer service.
It’s good to know there are still companies out there that care for their customers.
Playstar markets a quality kit with an emphasis on child safety & longevity.
Playstar has restored some lost faith in corporate America and re-enforced my habit of BUYING AMERICAN!
Made in the U.S.A. was a big influence on my purchasing decision.
Thanks for a great kit. I put it together with minimal help from my husband and that ain’t too bad for a 40 year old mom.
Best directions I’ve ever used for such a complex project. Thank you for the quality seen through and through. Fun to build.
The PlayStar System has been a great addition to our backyard, and the Customer Service couldn’t be better!
We are looking forward to years of fun & memories on our PlayStar playset
The guy at Menard’s did say your company was great to work with but this is over the top.
It is not every day you get personal who seems like they want to help and to get right on the problem.
What a pleasant surprise. Not only did I get a real human being, I also got customer service.